Shipping and returns

Shipping Policy

Thank you for shopping at Katie Grace Children's Boutique. I aim to provide a delightful shopping experience, including efficient shipping and hassle-free returns.

Shipping Rates and Times

I offer standard and expedited shipping options for your convenience. Shipping rates and delivery times may vary depending on your location and the selected shipping method. You can view the estimated delivery times and shipping costs at checkout before completing your purchase.

Order Processing

Orders are typically processed within 1-3 business days after payment confirmation. Please note that orders placed on weekends or holidays may be processed on the following business day.

Shipping Carriers

I partner with reputable shipping carriers to ensure timely and secure delivery of your orders. Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can monitor the status of your delivery.

International Shipping

At this time, I only offer shipping within the U.S. I do not currently offer international shipping, but I am working on expanding our shipping options in the future.

Returns and Exchanges

I want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return items within 15 days of purchase for a full refund or exchange. Please note the following guidelines for returns and exchanges:

  • Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.
  • To initiate a return or exchange, please contact our customer service team at Katiegraceboutique1@gmail.com with your order number and reason for return.

Refunds

Once your return is received and inspected, I will send you an email notification to confirm that I have received your returned item. If your return is approved, a refund will be processed to your original method of payment within 3 business days.

Contact Me

If you have any questions or concerns about my shipping and returns policy, please contact me at Katiegraceboutique1@gmail.com.